Refunds

30 days, for any reason

You can have a full refund of any payment made on the web within 30 days of that payment, for any reason. This covers plans, extra adults, top-ups and legacy payments.

How to ask

Within 14 days of your first payment, you can refund your plan yourself in Lifefellow, in Settings, Your plan.

For any payment within 30 days, write to support@lifefellow.com from your account's email address, or ask Paddle at paddle.net with the email address on your receipt.

The money goes back to the card or account you paid with, usually within a few days.

What a refund does

A refunded plan ends at once and your account moves to Free. Refunding your legacy's payments turns your legacy off. Nothing you saved is deleted.

Cancelling

Cancelling stops the next payment, and your plan stays until the end of the period you paid for. Cancel anytime in Settings, Your plan.

Bought in the iPhone app

Apple handles refunds for purchases in the App Store. Ask Apple at reportaproblem.apple.com.

Who handles refunds

Lifefellow is sold by Sheba Media. On the web, Paddle.com is our reseller and the merchant of record for every order, so Paddle processes each refund. Your rights under consumer law where you live still apply, alongside this policy.

We may refuse a refund when an account's refund requests repeat in a way that looks like abuse.